Shipping policy

Shipping Information

Thank you for choosing to shop with us! We’re committed to ensuring a smooth and enjoyable experience with your order. Here’s everything you need to know about our shipping process:

Shipping Locations

This shipping policy applies to orders shipped within the USA

Shipping Cost:

FREE shipping 05-07 business days and calculated at checkout based on USPS/UPS rates

Handling Time:

All orders are processed and shipped within 1-2 business days from the time of purchase.

Transit Time:

Once your order is shipped, delivery typically takes 3-7 business days, depending on your location.

Cut-Off Times:

3 PM (GMT-05:00) Eastern Standard Time (New York)

Our delivery partners

USPS

UPS

Delivery confirmation & order tracking

You will receive a delivery confirmation email containing your tracking number once your order has been shipped. The tracking number will be active within 24 hours.

The item has never been received

Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.

Undelivered packages:

Undelivered packages incur a fee for shipping and handling. Please note the storage period of seven days. Fees are charged thereafter. Unpaid charges are forwarded to a debt collection service.

Delivery delays:

In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.

Changes to delivery address:

If you need to change the shipping address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of delivery.

Incorrect address

If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional shipping costs.

Contact:

Business Address: 1011 W Hallandale Beach Blvd, Hallandale Beach, FL, USA

Phone: +1 754-217-9372

Email: info@wabbyhair.com

Business Hours: Monday - Saturday: 10:00 AM - 7:00 PM, (GMT-05:00) Eastern Standard Time (New York)

Order Cut-off Time: 3:00 PM (GMT-05:00) EST